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The following advice has been provided by Wirral Borough Council:
Street cleansing: street cleansing will restart on Sunday 11 December focusing on those areas of highest priority. During the industrial action Council Area Environmental Officers have been monitoring litter bins, so resources by Biffa Street Cleansing operations can be directed to those areas most in need and in descending priority, when the service resumes.
Bin collections will restart on Monday 12 December: the council are prioritising the collection of green general waste bins and all residents across Wirral should put their green general waste bin out for collection from Monday 12 December on their usual collection day. General rubbish collections are a priority due to food or other waste that could be a hazard to health if left uncollected for a prolonged period.
The normal collection cycle of bin collections will then resume from Monday 19 December.
No additional waste or recycling left out in bags will be taken by the collection crews. Please keep hold of this until your bin has been emptied and then add it to the wheelie bin on your next collection day or take it to the Household Waste Recycling Centre.
Christmas bin collections: residents who have a Monday bin collection will have a change of collection day over Christmas. Residents who would normally have a bin collection on Monday 26 December (Boxing Day) will have their bin collected earlier, on Saturday 24 December. Please put bins out by 7am on this day.
Brown Garden waste collections: brown garden waste bin collections are now paused for winter. The service has an annual shutdown from 12 December to 9 January 2023.
Residents who were due a garden waste collection 5-9 December will not miss out and this collection will be made the week of Tuesday 3 to Friday 6 January 2023, before normal collections resume. These residents should put their bins out for collection by 7am on their usual collection day from Tuesday 3 January.
Q. My green bin should have been collected week 5-9 December, what bin do I put out for collections starting from 12 December.
Week 12 December - Residents should put their green general waste bin out for collection on their usual day of collection instead of their scheduled grey bin. Please make sure that the rubbish is in the bin with the lid closed. Do not put out extra bags with this collection. Once the bin has been emptied, the bags can be put into the bin.
Week 19 December- Normal collections restart. Residents should put their green bin out again.
IMPORTANT: Due to Christmas, residents on this collection cycle on a Monday collection, should put their grey recycling bin out for collection on Saturday 24 December, due to no collection on Monday 26 December, Boxing Day. Collections for the rest of the rest of the week are on the usual scheduled day.
Q. My grey recycling bin should have been collected week 5-9 December, what bin do I put out for collection week starting 12 December?
Week 12 December - Residents should put their green general waste bin out for collection on their usual day of collection on their usual day of collection.
Week 19 December - residents should put out their grey recycling bin on their usual collection day.
IMPORTANT: Due to Christmas, residents on this collection cycle on a Monday collection should put their green general waste bin out for collection on Saturday 24 December, due to no collection on Monday 26 December, Boxing Day. Collections for the rest of the week are on the usual scheduled day.
Collection crews are unable to take additional recycling or garden waste, please keep this until your next collection day or take it to the Household Waste Recycling Centre. Please make sure that your rubbish is contained within the wheelie bin with the lid closed.
Q: When will my brown garden waste bin be collected?
The service will still pause for winter from 12 December to 9 January, but a collection will be made the week of Tuesday 3 to Friday 6 January on your usual scheduled day before normal collections resume for those customers who should have had a garden waste collection 5-9 December.
Q: How do I report a missed bin collection?
If your bin has not been collected by 5pm on your scheduled collection day starting from 12 December please report it online https://www.wirral.gov.uk/bins-and-recycling/report-bin-problem/missed-bin-collection#wgSM-2 (This service will only be available from Monday 12 December.)
Reporting online is the quickest way to get your bin collected as the reports go straight through to Biffa collection crews.